How customer loyalty app Stampwallet saved over € 20.000
After Stampwallet captured most of the market share on Curaçao, the customer loyalty app moved to The Netherlands and started its international expansion. In this case study, you will learn why Stampwallet started timestamping and how it saved them over € 20.000.
What is Stampwallet?
Stampwallet helps businesses to automate their customer loyalty program. Businesses using Stampwallet can reward customers with loyalty points (which can be shared), and the Stampwallet app offers coupons to consumers using the app to increase sales for businesses. Additionally, businesses can get directly in touch with their customers via the message center.
Stampwallet updated its Terms & Conditions, but not everyone believed the timing
Stampwallet used WordProof to timestamp their webpages as soon as they were published or modified
All content on the Stampwallet website is automatically timestamped on the blockchain as soon as it is published or modified.
It is impossible to tamper with the information or dates of the timestamps, which makes the proof indisputable (and solving the conflict).
For each timestamp, a blockchain certificate can be downloaded which proofs the details and date of the publication or modification.
As an entrepreneur, you always try to avoid legal issues with customers. WordProof really helped me to avoid those headaches and maintain a good relationship with my former client.
Managing Director @ Stampwallet
There was no doubt about which terms and conditions applied to the clients contract
With the downloadable pdf certificate, Stampwallet was able to take away doubts about which contract was active. Consequently, the customer paid € 20.000 in redemption fees.
Besides receiving the redemption fee, Stampwallet saved quite some legal costs. Stampwallet didn’t have to take legal action, which would have costed both time and money.
Often overlooked in such cases, but Stampwallet and its customer were able to maintain a healthy relationship. There no longer was any doubt about the outcome.